Most frequent questions and answers
If the driver informs you that you do not have the required minimum, in fairness to both you and us, you will only be charged the required minimum for your area or $12 dollar pick & delivery fee. (which ever is cheaper)
To estimate the weight of your load, we at Casa Laundry used 13 gallon (home) trash bags full of random clothes such as jeans, shirts, towels, and shorts and each bag weighed approximately between 10-15 lbs. So, roughly 2-3 full bags should typically meet our minimum in certain areas.
Note: This is intended to be only a guideline to estimate the weight of your items. No two bags are alike due to the variety of possible combinations. Your invoice will be updated with an exact total once our drivers return to the facility with your laundry.
No, we do not charge extra. Just make sure to specify which detergent you prefer in the “special requests” field when you schedule a pickup.
Yes, we will contact you with the number you provided. This is to ensure that we have your correct information as well as finalizing convenient pickup time. Please be ready to answer your phone when we call.
Please pay your balance in full via cash upon delivery. If you have selected to pay using PayPal, please make sure payment is made before redelivery (we’ll invoice you the day your order is received).
If this should occur, we will hold your items up to 24 hours. However a $20 re-delivery and $10/day storage fee may apply. To avoid this situation, we would appreciate it if you would call us a few hours before your estimated delivery time to reschedule.
In fairness to our drivers, there will be an additional $20.00 fee for rescheduling. To avoid being charged an additional fee, we would appreciate it if you would call us at least two hours before your estimated pickup time to reschedule and/or try to check your messages so you can reschedule if you need to.
Once items are picked up, the driver will arrange an estimated delivery time most convenient for you.
When your items are done, we will contact you via phone and/or email to remind you of your estimated delivery time.
No one is perfect and accidents can happen of course. In the case you believe something has been returned to you damaged and/or missing, please contact us within 48 hrs so we can help try and resolve the issue.